Website Cookie Notice
Terms & Conditions of Service
Terms of Use
Privacy Notice


Please read these terms and conditions carefully before using this site and our services.

1. What's in these terms?

These terms tell you the terms of use for using our website at ("Site") and the UK version of the Getir app available to download from the App Store and Play Store at and respectively (“Services”) whether as a guest or a registered user.

2. Our information and how to contact us

2.1 The Site and Services are operated by GETIR UK LIMITED ("we", "our", "us") and our affiliated companies ("Affiliates"). We are registered in England and Wales under company number 12548945 and have our registered office at WeWork, 10 York Road, London, United Kingdom, SE1 7ND. Our registered VAT number is GB 353857764. We provide a rapid grocery delivery service.

2.2 We are a limited company.

2.3 To contact us, please email or telephone our customer service line on +441224051971.

3. Acceptance of these terms and use of our Site and Services

3.1 By using our Site and Services, you confirm that you accept these terms of use and that you agree to comply with them.

3.2 If you do not agree to these terms, you must not use our Site and Services.

3.3 Access to our Site and Services is provided on a temporary basis and we reserve the right to withdraw or suspend access at any time as set out below.

4. Other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our Site and Services:

(a) Our Privacy Notice.

(b) Our Mobile App Cookie Notice, which sets out information about the tracking technologies on our Services.

(c) Our Website Cookie Notice, which sets out information about the tracking technologies, including cookies, on our Site.

(d) Our Terms and Conditions of Service will apply to purchases of goods from our Site and Services.

5. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our Site and Services, please check these terms to ensure you understand the terms that apply at that time as they are binding.

6. Changes to our Site and Services

We may update and change our Site and Services from time to time to reflect changes to our products, our users' needs and our business priorities. Any of the content on our Site or Service may be out of date at any time and we are under no obligation to update or maintain such content.

7. Suspension or withdrawal of our Site and Services

7.1 Our Site and Services are made available free of charge on a temporary basis.

7.2 We do not guarantee that our Site and Services, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site and Services for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

7.3 You are also responsible for ensuring that all persons who access our Site and Services through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7.4 We will not be liable if, for any reason, our Site or Services are unavailable at any time for any period.

8. Transfer of this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. If this happens, we will ensure that the transfer will not affect your rights under the contract.

9. These terms are only for users in England

These terms are directed to people residing in England. We do not represent that content available on or through the UK version of the Site and Services is appropriate for use or available in other locations. Where you are based outside of England, please review the relevant terms and conditions that are applicable to your locations.

10. Account details

10.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

10.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

10.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

10.4 Eligibility for promotional offers is determined by Getir in its sole discretion. In order to prevent fraudulent activity and abuse of a promotional offer, we may limit eligibility of such promotional offer. Any attempt to manipulate a promotion will render the order and use of that discount invalid and may potentially lead to that account being closed. Getir reserves the right, where necessary, to undertake all such reasonable action to protect itself against fraudulent or invalid promotional offer redemptions.

11. How you may use material on our Site and Services

11.1 We are the owner or licensee of all intellectual property rights in our Site and Services, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

11.2 You are not permitted to copy or download extracts of any page(s) from our Site and Services.

11.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

11.4 Our status (and that of any of our Affiliates) as the authors of content on our Site and Services must always be acknowledged.

11.5 You must not use any part of the content on our Site and Services for commercial purposes without obtaining a licence to do so from us or our licensors.

11.6 If you print off, copy or download any part of our Site and Services in breach of these terms of use, your right to use our Site and Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

12. Information on this Site and Services

12.1 The content on our Site and Services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site and Services.

12.2 Although we make reasonable efforts to update the information on our Site and Services, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site and Services is accurate, complete or up to date.

12.3 We therefore disclaim all liability and responsibility arising from any such reliance placed on such content on our Site or accessible via the Services by any user or by anyone who may be informed by any of the content.

13. Websites and services we link to

13.1 Where our Site and Services contains links to other sites and services and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked website and services or information you may obtain from them.

13.2 We have no control over the contents of those sites and services or resources.

14. Our responsibility for loss or damage suffered by you

14.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

14.2 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of service.

14.3 Please note that we only provide our Site and Services for domestic and private use. You agree not to use our Site and Services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.4 If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

15. Personal information

We will collect certain data when you use our Site and Services but we will only use your personal information as set out in our Privacy Notice, Website Cookie Notice and Mobile App Cookie Notice.

16. We are not responsible for viruses and you must not introduce them

16.1 We do not guarantee that our Site and Services will be secure or free from bugs or viruses.

16.2 You are responsible for configuring your information technology, computer programmes and platform to access our Site and Services. You should use your own virus protection software.

16.3 You must not misuse our Site and Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site and Services, the server on which our Site and Services is stored or any server, computer or database connected to our Site and Services. You must not attack our Site and Services via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site and Services will cease immediately.

17. Acceptable use policy

17.1 You may use our Site and Services only for lawful purposes. You may not use our Site and Services:

  1. In any way that breaches any applicable local, national or international law or regulation.
  2. In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  3. For the purpose of harming or attempting to harm minors in any way.
  4. To bully, insult, intimidate or humiliate any person.
  5. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  6. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  7. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

17.2 You also agree:

  1. Not to reproduce, duplicate, copy or re-sell any part of our Site and Services in contravention of the provisions of these terms of use.
  2. Not to access without authority, interfere with, damage or disrupt:
    • any part of our Site and Services;
    • any equipment or network on which our Site and Services is stored;
    • any software used in the provision of our Site and Services; or
    • any equipment or network or software owned or used by any third party.

18. Rules about linking to our Site and Services

18.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

18.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

18.3 You must not establish a link to our Site and Services in any website that is not owned by you.

18.4 Our Site and Services must not be framed on any other Site and Services, nor may you create a link to any part of our Site and Services other than the home page.

18.5 We reserve the right to withdraw linking permission without notice.

18.6 The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy at section 17 above.

18.7 If you wish to link to or make any use of content on our Site and Services other than that set out above, please contact

19. Which country's laws apply to any disputes?

19.1 If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

19.2 If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.

20. Our trade marks are registered

"Getir" is a WIPO registered trade mark of 'Getir Perakende Lojistik A.S. You are not permitted to use the trade mark without our approval.